Refund and Returns Policy

At Toys World, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our returns policy below.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Timeframe: You have 30 days from the date of purchase to return an item for a refund or exchange.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items are exempt from being returned. These include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Your Contact Email] or call us at [Your Contact Phone Number] to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return your item.
  3. Shipping: Pack your item securely and ship it to the address provided in the return authorization. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within [number of days, e.g., 7-10 business days].

5. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at [Your Contact Email] or [Your Contact Phone Number]. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] or [Your Contact Phone Number]. We will arrange for a replacement or refund at no additional cost to you.

7. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

8. Contact Us

If you have any questions about our returns policy, please contact us at:

Toys World
Email: info@toysworld.pk
Phone: +923180027280
Address: Plot 62, Block B3 Block B 3 PGECHS, Lahore, Punjab 54770